Entries by Pasi Tuominen

The hotel of tomorrow – A service design approach JVM

Pasi P Tuominen Mário P Ascencão Reports from the UN World Tourism Organization, the World Travel and Tourism Council, the European Travel Commission, Amadeus, and other similar organizations are all unanimous, the future of tourism and hospitality is prosperous. Tourism destinations and hotels have suffered paradigmatic shifts from Fordist to post-Fordist and then to neo-Fordist […]

Managing Multisensory Hospitality, Tourism and Experience Spaces of the Future EUROCHRIE 2015

Managers, by overlooking the sensory experiences, are missing great opportunities to develop new and strong emotional associations with their customers. Emotional new service development is about creation of sensorial experiences and designs that make the consumer experience the services, and most of all designs that make the consumer buy the services. Conceptual in nature, this […]